To read our normal FAQ’s, please click here.
Are you open for keyworkers at the minute?
Yes we are open to the UK govt published list of key workers and happy to help wherever possible, please contact firstname.lastname@example.org for enquiry information
Are there any discounts for key workers?
For 28 + day bookings please contact email@example.com
Can I still make a booking for future dates?
Although it is difficult to predict with any certainty when restrictions will be lifted on non-essential travel, everyone needs something to look forward to! You can book with us for any 2-night minimum stay from July 4th risk-free and receive a full refund if government restrictions mean you are unable to attend your stay.
What steps are you taking to protect guests from the spread of COVID-19?
We carry out an anti-bacterial deep clean with a virucidal cleaner to minimise risk of cross-contamination between every booking. For more information, please read our 7 Point Hygiene Commitment.
What if I already have an existing booking – when will I know if it has been cancelled?
We are currently taking bookings for stays from 4th July onwards, but we will be in contact straight away if government advice changes mean your stay is jeopardised.
Will I receive a refund if my booking is cancelled?
If we have to cancel your booking due to government advice – which we really hope we don’t have to! – you will receive a full refund, processed to your card provider by us within one working day of government advice changing. You will also have the option to rebook, of course!
Does the layout of Pringle Farm work for social distancing – will I be able to avoid anyone else staying at the Farm
Yes, you will. The layout of the Farm allows for social distancing without any special measures.
Will you provide anti-bacterial handwash or should I bring my own?
Washing hands in the approved manner with soap and water is the best protection, however, anti-bacterial handwash is also provided.
What measures are your staff, including cleaners taking to protect guests?
We have undertaken a full risk assessment and have provided appropriate guidelines and training to all our staff, including cleaners. For more information, please read our 7 Point Hygiene Commitment.
What about housekeeping services, how does that work with social distancing measures?
Unfortunately we cannot offer our usual daily housekeeping service in the current circumstances. Please keep the property clean and tidy for the duration of your stay. The rooms will be subject to a full anti-bacterial deep clean with a virucidal cleaner to minimise risk of cross-contamination between every booking.